Day Care Mon - Fri
6:00 AM - 7:00 PM

 

Call us on
09 44 22 365

 

Terms of Use and Privacy Policy

TERMS OF TRADE - DAY CARE
These are the terms of taking part in group play at day care. They are the terms you agree to on the Group Play Application form.
 
LIABILITY
I (the owner) confirm to DogHQ that I am the legal owner of my dog; that my dog has not been exposed to distemper,  rabies or parvo within the past (30) thirty days; that my dog has been vaccinated  as indicated by records presented and that its council registration is up-to-date.
I understand that DogHQ is a facility that involves dogs playing in groups. I accept that there are inherent  risks involved  in  this  and  that  DogHQ  will  not  be  liable  for  any  injuries  or  illnesses  resulting  during  my  dog’s attendance.
I  have  disclosed  to  DogHQ  all  relevant  information  regarding  my  dogs  history  and  understand  it  is  my
responsibility to keep DogHQ informed of any changes to my dog’s behaviour or health in the future.
I waive all claims against DogHQ, its employees and representatives,  except those arising from negligence on the part of DogHQ.
I agree that DogHQ will not be liable for any consequential damages or damages beyond the replacement value of my dog.
These terms do not limit any liability of DogHQ under the Consumer Guarantees Act.
If any medical problems develop while my dog is in the care of the DogHQ, I authorise DogHQ to do whatever they believe  is necessary  for the safety,  health  and well-being  of my dog and I agree  to pay all expenses incurred.    If  that  happens,  DogHQ  will  endeavour  to  contact  you  as  soon  as  possible  using  the  contact information you have provided.
I also accept  that I may be liable for any medical care expenses  and damages  that result from any injuries caused by my dog.
I confirm that I have read and understood the “Pre-requisites  to Group Play” as published at  www.doghq.co.nz and that DogHQ reserves the right to refuse entry at any time for any reason.
 
PAYMENT REQUIREMENTS
I understand that I must pay for any day care in advance using one of our concessions or at the time of drop off.
I understand the hours of operation and that if I fail to collect my dog up by closing, DogHQ have the right to make arrangements for overnight boarding at my expense or for release to the council pound.
If I purchase a half day service and fail to pick my dog up by the half day deadline, I will be charged the full day
rate.
WEBSITE PRIVACY POLICY
This web site is owned and operated by DogHQ Ltd and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site ("the web site"), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.
We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site.
We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.
Personal Information
  1. Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in New Zealand.
Use of Information
  1. Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.
Collecting information on Registered members
  1. As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.
  2. Registration
    Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. This information is not stored online.
Disclosure
  1. Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
  2. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
Security
  1. We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
  2. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
  3. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Collecting Information for Users
  1. IP Addresses
Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.

Access to Information
  1. We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
  2. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
Links to other sites
  1. We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.
Problems or questions
  1. If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.
About Us

Having twice won the Customer Service section of the prestigious Westpac Auckland North Business Awards in 2012 and 2015, we pride ourselves on ensuring we provide a safe and loving dog day care environment for dogs of all breeds and ages.

From facility design to staff selection and training, your dog is top of our priority at all times.

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Albany

PHONE: 09 44 22 365

DogHQ Albany
14 Cowley Place, Rosedale
Albany
Auckland 0632

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OPEN HOURS - DAY CARE
Monday - Friday
6am to 7pm

VIEWING
Saturday
Scheduled viewing dates, contact for details of next available dates.

 
Glenfield

PHONE: 09 44 22 365

DogHQ Glenfield
5 Goldfield, Glenfield
North Shore
Auckland 0627
New Zealand

SEE MAP >

OPEN HOURS - DAY CARE
Monday - Friday
6am to 7pm

VIEWING AND SHOP SALES
Saturday
Scheduled viewing dates, contact for details of next available dates.